PRIVACY POLICY

Domaine FORESIA – Les Domaines ESKAPAD inc.

Last updated: December 10, 2025

Les Domaines ESKAPAD inc. (“we”, “our”, “FORESIA”) is committed to protecting the confidentiality, security, and integrity of the personal information entrusted to us, in compliance with Quebec’s Law 25 (An Act to modernize legislative provisions as regards the protection of personal information).

This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your personal information when you use our accommodation services, website, reservation platform, or any related tools.

1. Person Responsible for the Protection of Personal Information

In accordance with Law 25, FORESIA has appointed a person responsible for ensuring compliance with privacy obligations.

Privacy Officer:
Valériane Giroux
Email: [insert official email]
Address: Saint-Alexis-des-Monts, Quebec

For any question, access request, correction, or complaint, please contact the Privacy Officer.

2. What Personal Information Do We Collect?

We collect only the information necessary to deliver our services. This may include:

2.1 Information you provide to us:

  • First and last name
  • Email address
  • Postal address
  • Phone number
  • Payment information (processed securely by our payment provider; we do not store full card details)
  • Reservation details
  • Stay preferences or special requirements
  • Any information shared voluntarily through contact forms or direct communication

2.2 Information collected automatically:

  • IP address
  • Device and browser data
  • Pages visited on our website
  • Usage data from our reservation system

2.3 Sensitive information (when applicable):

If you provide information related to mobility needs, accessibility requirements, or medical limitations (e.g., for our accessible unit), such data is collected only with explicit consent and only when necessary to adapt our services.

3. Why Do We Collect This Information?

We use personal information for the following purposes:

  • Managing reservations, modifications, cancellations, and communications before, during, and after your stay
  • Delivering accommodation services and associated experiences
  • Responding to inquiries, requests, or customer service communications
  • Processing payments and preventing fraud
  • Improving our services, website, and user experience
  • Complying with legal, tax, or administrative obligations
  • Sending updates, promotions, or newsletters (you may unsubscribe anytime)

4. Consent

By using our website, booking an accommodation, or voluntarily sharing your personal information, you consent to the collection, use, and processing described in this Policy.

You may withdraw consent at any time, except where the information is required to deliver a service already in progress or to comply with legal obligations.

5. Sharing and Disclosure of Personal Information

We never sell your personal information.

We may share certain data only when necessary and with trusted third parties:

  • Technology providers, such as Lodgify (booking system), website hosting providers, analytics tools
  • Payment processors such as Stripe (we never access or store full card details)
  • Internal partners within Les Domaines ESKAPAD inc. when needed to manage your stay
  • Government or legal authorities, if required by law or for investigative purposes

All third parties must comply with strict confidentiality and security standards.

6. Retention of Personal Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or to meet legal and accounting obligations.

Once information is no longer required, it is securely destroyed.

7. Security Measures

We implement appropriate administrative, technical, and physical safeguards to protect personal information, including:

  • Secure servers and encrypted data transmission
  • Restricted access for authorized personnel only
  • Internal confidentiality policies
  • Employee training
  • Monitoring and risk-prevention procedures

While no system can be fully guaranteed secure, we maintain a high level of protection in compliance with Law 25.

8. Your Rights Under Law 25

You have the following rights regarding your personal information:

  • Right of access – to request a copy of your personal information
  • Right of rectification – to correct inaccurate or outdated information
  • Right to withdraw consent
  • Right to cessation of dissemination or de-indexing (when applicable)
  • Right to file a complaint with our Privacy Officer or Quebec’s Commission d’accès à l’information

All requests will be handled within a reasonable timeframe, as required by law.

9. Cookies and Tracking Technologies

Our website uses cookies to:

  • Enhance user experience
  • Save preferences
  • Analyze site performance
  • Facilitate booking functions

You may adjust your browser settings to refuse cookies, though some features may not function optimally.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Significant changes will be posted on our website with an updated revision date.

11. Contact Us

For any question or request regarding this Privacy Policy or your personal information, you may contact us at:

Les Domaines ESKAPAD inc. – Domaine FORESIA
Privacy Officer: Valériane Giroux
Email: info@domaineforesia.com